3:00 p.m. is check in time and 12:00 noon is check out time.

All guests get complimentary high-speed access during every stay.

Yes, and it’s open 24 hours a day, seven days a week.


A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

Yes, rollaways beds cost £50 per night and cribs are free of charge. Note that not all rooms are large enough to take extra beds and cribs.

For stays on or after 1 July 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. To find out more about our accessible rooms, click here.

Yes, we do. To inquire about connecting rooms, call our reservations team.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

The minimum age requirement to check in to a room is 18.

Kids stay free up to the age of 12 whilst sharing a family room.

No, however, the nearest car park is at Queen’s Gate (SW7 5JN) or Harrington Rd (SW7 3ND).

Unfortunately, we don’t offer free shuttle service from the airport.

Please see our Location page to learn more about how to get to our hotel.

Our Restaurants and Bars are currently open until 10pm.

Credit cards, debit cards and cash with credit card guarantee are all options.

Guide Dogs and working dogs are welcome.

Please speak with our concierge or receptionist team and we will be happy to help you.